DoubleCheck for Institutions
Offer scam triage inside your online portal with your branding and support contacts. DoubleCheck helps reduce losses from brand impersonation, phishing, and social engineering—and provides reporting on what scams are targeting your customers and employees.
- Customer-facing scam checker widget (embed in web/mobile)
- Employee phishing-check assistant (internal help flow)
- Insights & trend reporting (top scam themes, channels, spoofed domains/keywords)
Scams don’t just hit banks. They hit cities, utilities, schools, hospitals, marketplaces, and senior support networks—and the same questions flood every help desk:
- “Is this message real?”
- “What do I do next?”
- “Who should handle this?”
DoubleCheck is a scam & fraud triage assistant that helps your organization identify likely scams, guide people to safe next steps, collect evidence, and route cases to the right team—fast.
The impact is already measurable
Losses, load, and trust damage are compounding at scale.
2024 loss signals (reported)
Trust & churn (brand loyalty impact)
Financial institutions (switching behavior)
Why response quality matters
What DoubleCheck helps you do
- Triage suspicious texts, emails, calls, invoices, and links
- Give safe, consistent guidance (what to do right now, what not to do)
- Capture evidence (screenshots, sender info, timelines, transaction details)
- Route intelligently (support queue, fraud team, vendor, law enforcement, victim services)
- Reduce inbound load while improving outcomes and trust
How it’s deployed
Deploy DoubleCheck as a customer-facing widget, a portal experience, or internal agent assist. Configure branding, policies, and escalation paths per organization.
Configure your institution settings in the Dashboard.
See the public demo UI here: Ask DoubleCheck.
Use cases by institution
Jump to a category and skim outcomes fast.
Financial institutions (banks, credit unions, fintechs)
Help members verify “bank” texts/calls and stop transfers like:
- spoofed “fraud department” calls and SMS short codes
- Zelle/P2P “refund” or “safe account” instructions
- wire/ACH instruction changes and vendor invoice fraud
- account takeover phishing links and MFA/social engineering
Outcome: fewer authorized losses, fewer panic calls, and cleaner routing to disputes, fraud ops, or branch follow-up.
Cities & counties (311 + resident services)
Help residents verify “official” messages like:
- parking ticket/payment texts
- tax delinquency notices
- permit/licensing impersonation
- utility shutoff threats (often spoofed as city services)
Outcome: fewer panic calls, safer residents, clearer routing to the right department.
Utilities (power, gas, water, internet)
Shutoff scams and payment redirects are relentless. DoubleCheck can:
- validate common scam patterns
- offer “official channel” verification steps
- route urgent cases to your support team with evidence attached
Outcome: reduced call volume + fewer residents falling for high-pressure payment scams.
Senior support (AAAs, libraries, senior living)
Seniors and caregivers need immediate, plain-language help for:
- gift card / crypto ATM scams
- romance scams
- “grandchild emergency” calls
- Medicare/benefits impersonation
- tech support popups
Outcome: consistent coaching, faster intervention, fewer losses.
Healthcare providers & insurers
Patients get hit with:
- fake billing/collections calls
- portal phishing
- “insurance verification” scams
- prescription text scams
Outcome: fewer confused inbound tickets + safer patients with clear next steps.
Education (K-12, universities, career centers)
Students and staff face:
- fake job/recruiter offers
- tuition and fee scams
- phishing and account takeover attempts
- payroll/direct deposit change scams
Outcome: fewer incidents and faster containment when something looks off.
Marketplaces & retail (e-commerce, P2P, delivery)
Protect buyers and sellers from:
- fake escrow / “verification fee” scams
- payment redirect links
- chargeback manipulation attempts
- fake shipping and delivery texts
Outcome: stronger trust, fewer disputes, higher conversion.
Employers, HR, and payroll ecosystems
Stop common internal fraud patterns like:
- CEO impersonation requests
- W-2 and payroll redirect scams
- vendor invoice fraud
Outcome: fewer financial losses + better employee confidence.
Legal aid, victim support, and consumer protection
DoubleCheck can:
- standardize victim intake
- collect structured evidence
- guide recovery steps (credit freeze, account security, reporting)
- route to the right agency or advocate
Outcome: higher-quality reports, less chaos, better victim outcomes.
Built for embedding
Deploy DoubleCheck where people already go for help. Reduce losses from brand impersonation, phishing, and social engineering.
- your website help center
- customer portal / resident portal
- mobile app
- internal agent assist for support teams
Institution policies, contact paths, and escalation rules can be configured per org in the Dashboard.
Pricing
Simple monthly plans with clear incident limits.
Starter
- Embedded chat assistant
- Institution settings + branding
- Not included: direct Analyze API
Pro
- Direct Analyze API
- Webhooks
- Conversation review
- Audit log
- Includes 400 incidents / month
- Overage: $1.50 per additional sent incident